Refund Policy
Astra Health programs are subscriptions billed upfront for the plan length you choose and renewed automatically until cancelled. You receive a full refund if a provider does not prescribe, and may request a refund within 24 hours of purchase if no medication has shipped. Medication is non-refundable once prepared or shipped. There is no cancellation fee.
What is the refund policy?
Astra Health programs are subscriptions billed upfront for the plan length you choose (monthly or multi-month) and renew automatically until cancelled. Payments are non-refundable, with exceptions only in the scenarios outlined below.
Program refund policy
If a provider reviews your intake and does not prescribe, you receive a full refund.
If you decide to cancel within 24 hours of purchase, and before any medication has been shipped by the pharmacy, you may request a refund. There is no cancellation fee.
Once a prescription has been written and your order has been prepared or dispensed by the pharmacy, the medication portion of your order is non-refundable. Compounded and prescription medications cannot be returned or resold once they leave the pharmacy.
Receiving a refund
To request a refund under the conditions above, email support@try-astra.com with the subject line "Cancellation Request", or message your care team in the patient portal.
If you paid by credit or debit card, we will credit your refund to the card on file within 10 business days of Astra confirming that you are refund eligible. We will notify you of whether you are eligible by responding to your request.
By accepting a refund, you are electing to withdraw from your Astra program. Any remaining scheduled shipments and provider messaging access will end on the date the refund is issued.
Automatic renewal and cancelling future billing
Your plan renews automatically for the same term at the then-current price, and the card on file is charged on each renewal date, unless you cancel before that date.
We email you at least 30 days before any change to your price or billing period takes effect.
You may cancel your plan at any time to stop future charges. Cancellations take effect at the end of your current billing period, and prior payments are not prorated or refunded. Multi-month plans are billed upfront at a discounted rate and are not refundable for unused months once medication has shipped. Full terms: try-astra.com/subscription-terms/.
Damaged or lost shipments
If your shipment arrives damaged, or does not arrive within 10 business days of the carrier scan, contact support@try-astra.com within 7 days and we will arrange a replacement at no additional cost. Replacement, rather than refund, is the standard remedy for shipping issues.
Questions
Read our Subscription Terms and Terms of Service for more information about your plan. For any questions, reach out to support@try-astra.com. We work with every patient to make sure the plan is right for them.